Frequently Asked Questions – FAQ

  • We have selected a number of General questions that are mostly submitted to us, if you have a query and it does not appear in this section please do not hesitate in contacting us on 0034 652 280 318( call or watts app English speaking) or by sending us a mail with your inquirí to booking@malagaairportminibus.com, our English speaking staff will be happy to assist you.

 

  • What vehicles do you use?

1-4 passengers  Skoda Superb, Mondeo or Mercedes E class.

5-7 passengers Mercedes Vito, Mercedes V or similar.

8-19 Mercedes minibus or similar

20-54 coach

  • Does our airport transfer take us directly to our hotel or accomodation?

Our driver will take you to, or pick you up as close as possible to your accommodation, taking into account the physical characteristics of the vehicle and access to the contracted address.

Occasionally it is not possible for access reasons (narrow or pedestrian streets, private estates, or type / size of vehicle physically not allowing a nearer approach, police requirements, meteorological conditions like snow blocking access to hotel, etc.) in this case you will be dropped and collected as close as posible.

  • How do I find my driver at Malaga airport?

Once you complete your booking, you will be issued a voucher with full instructions on how to meet your driver and where he/she will be waiting for you.

Your driver will meet in the arrival hall, These instructions are integrated clearly into your booking voucher and include all details you need to make your transfer hassle free.

You will also have 24 hour telephone contacts issued on the voucher in the event that you should still have problems finding your driver.

  • Are your transfers Private or shared?

All our transportation services are provided to the customer and his party according to the individual time and route requirements of the customer. The customer and his party will not travel with any other party. As soon as you have met your driver you will depart for your destination. No waiting for other parties and no additional stops.

  • What Happens if our flight is delayed?

In the event of your flight being delayed you do not have to worry as we monitor your flight and will be aware of the delay, your driver will be waiting in the arrivals hall holding a sign with your lead party name on it at no extra cost for you.

  • On our return transfer we would like to be at Malaga airport well in advance of our flight. How can we ensure this will happen?

When booking your return transfer with us we recommend between 2 ½ hours prior to flight take off.

Most airline companies open their check-in desks 2 hours prior to flight take off, and close check-in 40-45 minutes prior to flight take off.

Ensure that the date, time and location on your voucher or subsequent e-mail allows you to arrive at Malaga airport in time, if you feel you need to change the pick up time please senda n email at least 24-48 hours prior pick and you must receive a confirmation from us agreeing to this change.

  • Do you confirm our return pick up time before the departure date?

Yes we always confirm your return pick up time and address the day before your departure either by watts app or sms.

  • We only require a pick up from our holiday town to the airport, can you do this?

Yes, when booking your return transfer please indicate on our booking form pick up town and insure you have informed of the address and pick up time and our staff will send you a confirmation with the booking information provided with a 24 hour contact number.

  • Should I put our flight arrival / departure times down taking on your time difference?

For your arrival we will require your arrival flight number and time, please provide us with the times as shown on your flight tickets, without modifying.

For a return transfer we will require the time you would like us to pick you up not the flight departure time.

You must check the details on the voucher as soon as you receive it. Please notify us of any errors immediately as it may not be possible to make changes later especially in high season.

Please check the date, time and location on your voucher or subsequent e-mail communication from us for the pickup details of your transport service.

Do we have to pay our transfer when booking?

No, all our transfer services are paid directly to the driver in Euros, if you wish to pay upfront you must notify us and we will inform of how to do so.

  • How much notice do you require when booking?

For us to provide you with the best posible service we will require all bookings to be made at least 24 hours prior arrival/ departure.

 

  • What happens if I have to cancel my booking?

If you need to cancel your booking please inform at least 24 hours prior arrival, we do not have cancellation fees as your transfers are paid on arrival.

  • What is the baggage policy for transfers?

Each passenger may carry one piece of baggage with a maximum weight of 20 kg (maximum combined size of 158cm) and hand luggage with a maximum weight of 5 kg (maximum dimensions of 45cm x 35cm x 20cm).

Any excess baggage must be declared when you make a service booking request.

The vehicle to transport you will be adequate for the number of people travelling and luggage contracted. Any excess luggage must be declared at the time of booking.

In the event of additional vehicles being required to transport an excess of undeclared luggage, the passenger will be held responsible for covering any additional costs.

  • How long will the driver wait for us to clear baggage claim?

We provide all our customers with a 60 minute courtesy wait once the plane has landed, if you are delayed inside please contact the number provided on your booking voucher.

  • I want to change my booking what do I do?

If you wish to change your booking simply send us an email with the changes you require and we will send you a confirmation email with the requested changes to your booking.

 

  • Do you cater for child seats?

We provide free child seats but only under request, if you have not requested this when booking or sent an email requesting this service we will not have them on board as they take up alot of space in the transfer vehicles.

  • Are your vehicles regulary cleaned?

All our transfer vehicles are cleaned after each transfer service so that you are travelling in a pristine clean car.

  • What happens if I cannot find my driver at the airport?

If you cannot find your driver please contact the number provided and we will find out what has happened and contact you.

  • Are your prices per person?

All our confirmed prices are for the vehicle not per person.

  • Why are you cheaper than other transfer booking companies?

As we are not a broker and our transfer vehicles are ours we can provide a competitive rate, We are Malaga based and have managed to get the best possible prices for you due to the high volume of local bookings we take. Also, in fact we are quite a bit cheaper than jumping into a standard taxi at Malaga airport.

  • Are all fares fully inclusive?

All transfer fares are all pre arranged with you and the chauffeur and are fully inclusive (a tip is voluntary) so no haggling with the driver and no unpleasant surprises when you reach you holiday destination. The price that appears on the booking form when you make your reservation is the price that you pay to your driver.

  • Are toll roads included in the Price?

No, the Western side of the costa del sol has 2 roads the free road or the toll road, when booking please inform you would like to take the toll road and the driver will add the sum to your confirmed transfer rate.